Sarah P Ggy

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My shoes are not the same as the picture u advertised

Yeezy Supply - My shoes are not the same as the picture u advertised
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Yeezy Supply - My shoes are not the same as the picture u advertised - Image 6
All the coloring on my shoes my son ordered is faded and the stitch line on the shoes are faded and the souls I am not a satisfied customer
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Loss:
$91

Preferred solution: Full refund

User's recommendation: Send what u advertise I want my money back

Jacob F Ajm
map-marker Weston, Massachusetts

Shoes

Yeezy Supply - Shoes
The yeeyzs my grandmother got me for Christmas have a disfunction the top of the shoe is departing from the bottom of the shoe
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Loss:
$320
Pros:
  • Fast
  • Nice things

Preferred solution: Full refund

Dennis D Gnh

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I Got Scammed

Yeezy Supply - I Got Scammed
Yeezy Supply - I Got Scammed - Image 2
I was waiting to purchase the onyx colorway Yeezy Slides on the yeezysupply website. I finally made it through the wait room to a page where I could put in my delivery details. I filled out the form and was met with a message that said my zip code was restricted. After 15 minutes, I was taken to a checkout page and met with a message that I should adjust my order as either the size I chose or the color was no longer available. I tried to adjust my order and saw that the product was sold out, and I firmly believe I shouldve been able to purchase the product in the size and colorway I chose
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Pros:
  • Easy to use website
  • Nice things
Cons:
  • Always a long wait time
  • Unable to contact anyone
  • Terrible customer service

Preferred solution: Deliver product or service ordered

Justin P Myg

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Verified Reviewer

Lost Package

Hi I purchased a pair of the Yeezy Boost 700 in the Analog colorway in the size 11 and they were supposed to arrive on 8/4/2022 but they have not yet arrived and I called FedEx because they were the package handler and they said they lost the package and to contact the seller. I am now contacting you after several calls with FedEx because I am just trying to get my shoe as soon as I can.
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Preferred solution: Deliver product or service ordered

Trichelle Bnq

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Verified Reviewer
| map-marker Brisbane, Queensland

People that don't have use of their hands

Hi Yezzy Can you please make an adult women's sneaker that has faux lace and a Velcro strap for those that don't have full use of their hands. The Velcro strap is good for super skinny feet and ankled women - as the no tie up shoes are really loose and a bit flimsy. please don't make them too expensive - they're hard to afford for unabled people. Thank You :))
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Ethan W Aqt

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Can't Return

It has not been 7 days since the shoes delivery date and when I put my email into the return page it says that there is not an order with that email. I received the shoes 4 days ago and today is August 9th.
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Preferred solution: Let the company propose a solution

Natchurell

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Never received my package

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Yeezy Supply - Never received my package
My husband ordered my shoes as a gift to me and we never received the package. We tried contacting the company and they put it off on a 3rd party company who sells the shoes. We were then instructed to call adidas and they informed us to call or contact the delivery service and put in a claim. No one cared and it was extremally difficult to just speak with someone. Not sure why the MAIN company does not have a department that handle these things instead of everyone else. At this point all we want is our refund, They took our money immediately but they make you jump through rings of fire to get your refund on something you never received.
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Loss:
$230
Pros:
  • I love the product
Cons:
  • No real department or point of contact for issues

Preferred solution: Full refund

User's recommendation: Dont waste your time!!!

Deborah F Fnz

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| map-marker Philadelphia, Pennsylvania

I order from one of y'all web page .and haven't received my order

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Yeezy Supply - I order from one of y'all web page .and haven't received my order
Yeezy Supply - I order from one of y'all web page .and haven't received my order - Image 2
Yeezy Supply - I order from one of y'all web page .and haven't received my order - Image 3
To provide don't be a fool everything look good ain't and I'm wondering how many other people that they scam I just want my money w
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Loss:
$129

Preferred solution: Full refund

User's recommendation: I want my money back

2 comments
Xiana Hmv

been waiting 2 months for my order

Xiana Hmv

ME TOO ! i’ve been waiting for 2 months

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Anonymous

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Verified Buyer
| map-marker London, England

My Payment Canceled

Yeezy Supply - My Payment Canceled
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I bought shoes and my payment has been taken into my account but the order history is cancelled it's is stressful to see why this is happend. I need to get back my amount into my account please
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Anonymous
map-marker Mount Laurel, New Jersey

Customer Service

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There is literally NO customer service! There is no way to contact customer service at all. It is very frustrating.
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Ian S Mex

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AYS1188**** FedEx Lost Shipment

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Updated by user Jun 27, 2022

Disputing the charge as there is nothing else I can do.

Original review Jun 27, 2022
FedEx yet again stole my package. Adidas created a case on their end and got their shipping back. However FedEx, Adidas, and YS refuse to do anything to assist me in this matter. Adidas doesn't do anything in regards to YS orders. YS doesn't have a working phone and doesn't respond to emails. And FedEx refuses to admit anything at all. All in all I have to do a chargeback instead of communicating with a company to work out an easy resolution.
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Loss:
$698

Preferred solution: Full refund

User's recommendation: Don't deal with Yeezy Supply at all if they want to have this *** poor level of customer service.

Jessica F Ieb

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Verified Reviewer
| map-marker Addlestone, England

Sizing

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Hello I have the white Yeezys v2 that I bought 2 years ago. I recently managed to get the oynx v2 that Ive been after for a while and ordered the same size as my white ones only to receive them and they are too small! Obviously you cant exchange the Yeezy collection but I have been waiting for these and would be really grateful if I could exchange them for the next size up. The sizing should be fluent with the brand and i am so disappointed about this
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Preferred solution: Let the company propose a solution

User's recommendation: Don’t get the size that you already have

Tyler Y Cmi

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Return Issue

I tried to contact support through your website but never was able to get anywhere. When I went directly to the returns page it couldn't find my order with email for some reason. I just want to return the shoes.
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Preferred solution: Full refund

User's recommendation: If you buy something, do not have any intention on returning it.

Anonymous

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Verified Buyer
| map-marker Boston, Massachusetts

I got ripped off

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Yeezy Supply - I got ripped off
I bought a pair of Yeezys for $250 as a present for my child they mailed them to the wrong address first they said they screwed up on The address they said they would open a case next day case closed call back they said FedEx put a bad address on there youll open a new case next day cage closed call back they told me I gave them the wrong address and Im on my own its not their fault they were extremely rude they were cursing at me telling me gosh *** myself Im gonna start a campaign against this *** company they straight robbed me
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User's recommendation: Boycott this Company they are thieves

Anonymous
map-marker Van Nuys, California

Cancel order

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Want to cancel my order. Meant to buy a different color shoe. Please cancel my order so I dont have to refund
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